(And why you need to stop pretending that your sales team is driving growth.) Here’s a choice that you don’t want to make. Do you want a happy sales team or a fast-growing business? I’m sure you’d like to say “both” and reject my implication that these options are mutually exclusive. But they are: so… “How to sell when no one picks up the phone”
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I have a hunch that Amazon will wreak havoc within industrial distribution in the not-too-distant future. My theory is that they will shortly be able to combine the web smarts and the product range of McMaster-Carr with the availability of Grainger’s and Fastenol’s vendor-managed inventory (VMI) installations. Obviously, web smarts and range are easy problems… “Industrial distribution: a scary prediction!”
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I’m not suggesting we’re about to have a nuclear winter. I think it’s more likely that the industrial sector is about to emerge from one. But here’s my four-step strategy for survival anyway. Let’s assume that you’re a typical industrial organization with a traditional commissioned, semi-autonomous sales force. STEP ONE. Centralize customer service. I don’t… “A strategy for surviving a nuclear winter!”
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